At SherWare our goal is to help you run distributions accurately and quickly from the time you start with us. Here are five resources we’ve created to help you get software support quickly.
The first tool we recommend starting with is our step-by-step getting started guide. This succinct guide walks you through the process from installation to printing checks after completing your first distributions.
Clients who purchase at the professional or enterprise levels receive free consulting sessions with our lead support member. These online trainings coincide with the install, setup, entry, and processing tasks as the user works through them for the first time. On each call, the user’s progress is reviewed to make sure you’re on the right track and have time to get any questions answered. Guidance is given for the next few tasks that will need to be completed prior to the next session. This has proven to be an invaluable experience for new users as they quickly achieve a confidence in the setup and processing of their distributions.
Our built-in Help File offers an organized explanation for every window and field within the software. Accessed by pressing F1 on any screen, the Help File gives topical explanations of various processes handled in SherWare. This allows the user to quickly identify what each window and field is used for. The Help File represents the information that would normally be in a User Manual. Many tips, tricks, and shortcuts can be learned when skimming through the information provided within.
Our video tutorial database offer short videos that walk you through to complete common tasks within the software. They provide a visual learning experience for those that don’t enjoy digging into the written documentation as much. You can see the software in action as various tasks are explained.
Rated as the best in the industry, our support staff is available to answer support questions through phone, e-mail or via chat, depending on what level of support you feel suits your needs. Simply call or email SherWare support with any questions that you have and they will be happy to give you a timely answer. While the other resources are helpful, sometimes you just need to talk to someone for validation or direction.
With all of the tools available you can be confident in an efficient and accurate transition into SherWare.
Find out more about our software support.
When you purchase new software, should you do a data conversion or to start from scratch? You save time by converting your data, so here’s what you should know before going through with the conversion.
A conversion is easiest if the data from reports in the current software system can be exported to a Microsoft Excel or comma delimited format.
The data a software system uses can be stored in several different formats. Terminology used for the table and field names are most often cryptic and only make sense to the software developer. Having the data appear on a report with common column names such as “Well ID” makes it much easier to convert.
Choose what data you want to bring from your current oil & gas software system to the new software program. At a minimum, wells, owners division of interests should be converted since that is the heart of the system.
What about historical data?
The answer is: it depends.
What condition is your historical data in?
Is it clean? If not, do you want to go through it and clean it up before the conversion?
Do you want to include wells that have been sold or that are now inactive?
If you keep track of suspense (such as owner amounts on hold, owners under your check minimum and owners in deficit) convert these amounts so that your first distribution can take them into account.
The rest of the historical data can wait until later.
Find out what data can be converted to the new format and who needs to do the conversion. Most application vendors will do the conversion for you for an added fee, SherWare included.
The data in an accounting, revenue distribution and joint interest billing system is intricately woven together in such a way that the conversion needs to be handled with care so that all the related records are kept together.
Wells, owners (both royalty and working) and their addresses, settings and the division of interests can be converted.
The historical information can sometimes be converted depending on the format from which the data is being converted.
Having your data converted won’t do much good if it can’t be done in a reasonably quick fashion.
When you’re going through the conversion process, you won’t be able to use your existing system until the conversion is complete. If the data can be converted quickly, there will be no down time for your processing.
Most data conversions we do at SherWare take three days or less depending on the format of the information. Comma delimited and Excel files convert the quickest. Text files come in at a close second and other formats take longer.
After the data is converted, run comparable reports in the existing software and new software to make sure balances and division of interests match.
If you convert historical data, check the balances on well history and owner history reports, especially if you plan to create 1099s on the new system for the current year.
Converting to a new software system doesn’t need to be hard. If you take the steps to make sure your data is converted properly then you should be able to take off running with your new software system and never look back.
When looking for new oil & gas accounting software, select a program that will scale with your company. Here is a short list of characteristics that indicate a software program will scale with the growth of your company.
Flexible programs with many options and features allows you to handle many different situations. A rigid program limits data entry, processing, and corrections. These limitations will force you to change your process or handle special situations outside the program.
If the program offers optional modules, they allow you to add additional features needed as you grow.
Select software that can be installed on a server and workstations. You’ll also want a solid security process that allows multiple users with access to designated areas of the software is necessary.
Growing companies are often adding new employees, which results in a need for additional computers with access to the distribution.
New employees need to be brought up to speed quickly to run the distributions. Select a software that offers a variety of platforms for training and support.
General video tutorials give an overview of the program.
Help Files and manuals allow a new user to dig into the depths of a particular feature.
Live web training provides one on one discussion with an expert guiding the trainee through the setup process.
On-Site training helps when a group is being trained, but it is often costly and not as effective as several live web training.
A knowledgeable support desk allows you to quickly resolve any questions or issues that come up.
Seek out a software that provides most of these tools for smooth transitions as new employees are added.
Unique deals in the oil and gas industry create challenges that no software program or process would have ever dreamt up. Some software companies are willing to create custom processes and reports for just your company.
A willingness to work with the user and create custom processes will assure you that you will be able to tackle any new challenges that appear.
An advanced reporting module gives you the ability to create your own reports is also a key feature for growing companies.
Switching oil & gas accounting software is hard. One of the reasons it’s hard is because of how it takes to transfer and train your office on a new system. It doesn’t have to be this way!
We at SherWare have helped hundreds of companies move from their current oil & gas accounting software to SherWare successfully. We can help you do the same.
Source: SherWare Blog